Edgepark is the last company I’d recommend for anyone dealing with diabetes. In 2017, when I was diagnosed with T1 Diabetes, I was advised to use Edgepark. It seemed like everyone in the diabetic community was singing their praises. However, my experience with them was nothing short of a nightmare.
Ordering from Edgepark was like navigating a maze with no exit. Their customer service was abysmal, and it felt like no one could help me. My prescription got stuck in limbo for over a month, even though my doctor sent them everything they needed. It was a never-ending cycle of frustration.
Eventually, I had enough and canceled my order. I found solace in Edwards Health Care – another DME (Durable Medical Equipment) supplier. They were a breath of fresh air compared to Edgepark.
Fast forward four years…
I moved to a different state, changed doctors, and switched insurance policies twice. Edwards Health Care couldn’t supply DME in my new area, and I had to stop using the Dexcom CGM due to the high cost. I resorted to getting all my diabetic supplies from a local pharmacy. Though the system I switched to “worked” over the course of a year my A1C rose to 7.9. Not the best solution.
Then I switched to the OmniPod 5 system, which meant I needed the Dexcom CGM once more. My local pharmacy didn’t handle this DME, so my doctor directed me back to Edgepark. I wonder, why doctors default to Edgepark?
So, almost five years after my first disastrous encounter with Edgepark, I decided to give them another shot.
“Your doctor hasn’t responded to our request yet.” – You sent it to the wrong doctor, despite my multiple requests to remove them from my account.
“We sent it to the wrong doctor again.” – Seriously?
“We have the prescription but now we need the doctor’s notes.” – Why didn’t you ask for that along with the prescription in the first place?
“The date on the prescription is a little hard to read, and we still need the doctor’s notes.” – Ugh.
“We need doctor’s notes.” – They’ve been sent multiple times.
“We still need doctor’s notes.” – We’ve been at this for six weeks now. Please cancel my order.
The final straw came during this conversation:
Edgepark Rep: “We have everything except the number of times you manually check your sugar each day.”
Me: “Have you already asked the doctor for that?”
Edgepark Rep: “We just sent that request over. While I have you on the phone, how many times do you check your sugar manually?”
Me: “If I tell you and the doctor has a different number, will that hold up this prescription?”
Edgepark Rep: “Yes, the numbers have to match.”
Me: “Well, I’m going to pretend we never had this conversation.”
At this point, I had two options: keep waiting on Edgepark or find a new DME supplier who is in-network with my insurance. I was four days away from running out of supplies, so I called Walgreens Community Pharmacy, paid the cash price of $270, and it arrived the next day.
This experience reminded me of why I used to love Edwards Health Care. I looked them up once more, and guess what? They could ship to me now!! So, I restarted my journey with Edwards Health Care, and they had no problem filling my prescription and shipping it to my house every month. It was like a breath of fresh air compared to my never-ending ordeal with Edgepark. Within 6 months my A1C was back down to 5.9!!
Join me on my frustrating journey with a negligent doctor as I experience mysterious weight loss, overwhelming fatigue, and shocking medical neglect. Discover the importance of self-advocacy, the challenges of navigating healthcare, and the gender disparities that often leave women’s symptoms dismissed. This personal account sheds light on the need for thorough patient listening and understanding in medical care.
